At Oxygen, we take your privacy very seriously and will only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose other than to remind you about your appointments and to send you the occasional email about our latest news or offers. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
TOPICS:
- What information we collect about you
- How information about you will be used
- Marketing
- Employment
- How long your information will be kept for
- Where your information is kept
- Access to your information and correction
- Cookies
- Other websites
- Changes to our privacy notice
- How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include but it not limited to, your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should or should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information, preferred stylist, colour formula and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
We are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
- To fulfil a contract with you i.e. to provide the service or treatment you have requested and to communicate with you about your appointments via phone, email and SMS. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
- When it is in our legitimate interest i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests.
- After visiting us, we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
- We will always ask for your consent to hold and use health and medical information.
- We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
- Our team have access to the following details: your name, telephone number and email address. The team are not able to download any details electronically.
MARKETING
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information before sending you anything.
If you have consented to receiving marketing, you may opt out at any later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact info@oxygenhairandbeauty.co.uk
EMPLOYMENT
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, we will keep your information to contact you no more than eight times a year for a maximum of 1 year from your last visit to the salon.
Unless requested otherwise by yourself, your information will be kept for a minimum of 6 years. After this time, we will delete all your personal information, except for your name, relevant client history (e.g. allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
WHERE YOUR INFORMATION IS KEPT
Your information is stored within our secure Salon Software, Shortcuts. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact info@oxygenhairandbeauty.co.uk.
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
E-NEWSLETTERS
We email e-newsletters to inform you about products, services and treatments provided by Oxygen. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
COOKIES
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie | Domain | Type | Description | Duration |
|---|---|---|---|---|
| _ga | .oxygenhairandbeauty.co.uk | Analytics | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 2 years |
| _gid | .oxygenhairandbeauty.co.uk | Analytics | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. | 1 day |
| _gat | .oxygenhairandbeauty.co.uk | Performance | This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. | 1 minute |
OTHER WEBSITES
Our website includes links to other websites. This privacy notice only applies to our website.
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this webpage. Please refer back to this Privacy Policy for any updates.
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information, we hold about you:
By email – info@oxygenhairandbeauty.co.uk
Or write to us at – 1a Station Parade, Beaconsfield, Bucks, HP9 2PB
